Training and Support

Comprehensive training and support.

We ensure that all users are equipped with the knowledge and tools to be able to test (User Acceptance Testing) the solution and system and to also have the confidence to be able to use hardware and software prior to go-live.

The transition then to live is smooth and that any post go-live issues are quickly resolved.

Training

With all our solutions and services our project management team will provide full user training to enable users to be fully confident with their system – we won’t be happy until you are happy.

Support

Once you are up and running with our solution you will be fully supported by our dedicated support team based in Northampton. The team there provide support Monday to Friday from 08:00 to 18:00.

Open Parking support procedures are designed to ensure you receive a consistent and effective support and maintenance service.

You can email Application Support at support@imperial.co.uk. On our receipt of your email you will receive an automatic confirmation of acknowledgement. When emailing Support, we ask that you include all relevant information, including screenshots, to ensure we are able to progress the call as quickly as possible.

You can also telephone Application Support on 0844 848 7010. This service is available during our normal working hours (8:00am to 6:00pm Monday to Friday, excluding Bank Holidays).